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If you changed the diagnostic log level, set the level to the default level of Error.

Send the support.tgz file to your WatchGuard Technical Support representative for review.

The support.tgz file is saved to the specified location.

Support log files are saved in tarzipped (*.tgz) format.

To select the location to save the diagnostic log files, click Browse.

Firebox System Manager gets the log data and system information from the Firebox. You do not have to enable diagnostic logging before you upload your support.tgz file. The Cyclops Blink Web Detector can scan any support.tgz file for indicators of Cyclops Blink infection. For more information about how to enable diagnostic logging, see Set the Diagnostic Log Level. If you disabled diagnostic logging, some important logs will not be available in the support.tgz file. You can download this information from your Firebox in a diagnostic log message file ( support.tgz) that you can send to your Technical Support representative.ĭiagnostic logging is enabled by default. Your Firebox collects log data and other system information that is helpful when you troubleshoot system problems with a WatchGuard Technical Support representative. We appreciate your patience and cooperation as we work to build a better network for you.Download the Diagnostic Log Message File in Firebox System Manager

We understand outages are disruptive and apologize for any inconvenience it may cause and hope you understand that these occasional outages help strengthen the integrity of your network. We exhaust every effort to avoid daytime upgrades and rarely do they can occur unless its completely unavoidable such as a partnership with the DOT for a road project. When possible, we perform the upgrades between midnight and 6 am to minimize the impacts on you. HTC Scheduled Outages: HTC occasionally performs network upgrades that may cause a brief interruption of your services. Other outages are outside of our control including power outages, vehicle accidents can damage polls and pedestals, roadwork can cut lines, extreme weather events, solar sunspots and many other uncontrollable factors. Some outages are scheduled by HTC for equipment and network upgrades. There are several reasons that can cause an outage.